The Role
We're searching for a passionate and tech-savvy Community/Social Media Manager to ensure exceptional experiences for our Claim users. You'll directly help them navigate challenges, resolve issues, and feel satisfied using Gnoppix Linux.
What You'll Do:
Be the Voice, Tone, and Moderator: Manage online and offline brand presence, building trust through community support, content, and digital engagement.
User Delight: Assist new users with onboarding, answer questions, and troubleshoot issues, leveraging internal resources as needed.
Advocate & Collaborate: Gather user feedback, share it with product and engineering teams, and work closely to implement solutions.
Content Strategist: Develop and deliver user-centric resources like FAQs, tutorials, and webinars.
Build Relationships: Foster strong connections with the user base, understanding their needs, preferences, and challenges.
Performance Tracker: Analyze user engagement, satisfaction, and issue resolution times, recommending improvement strategies.
Event Pro: Manage and promote online and in-person events.
Essential Skills:
Support background (customer success, etc.)
Strong communication (online & offline)
Deep product knowledge (Gnoppix)
Community content strategy skills
PR savvy
Social media expertise
Event management & promotion skills
Bonus Points:
Startup experience
Passion for user success
About Gnoppix Linux:
Founded in 2002, Gnoppix is a user-friendly, Debian-based, open-source Linux distribution, bringing its power to everyone.
Our Team:
We're passionate open-source lovers, sharing our work with everyone interested. Join our Discord server or read our code of conduct to learn more: here.
About You:
You're proactive, organized, and thoughtful, ready to become an integral part of our team. We recognize potential beyond resumes, so don't hesitate to apply if excited!
Requirements:
Lifelong learner: Learn new skills or master existing ones.
Customer champion: Ensure top-notch user experiences.
Community magic: At least the will in community/social media management, customer success, support, or similar tech roles.
Problem solver: Proactive approach to challenges.
Communication wizard: Strong written & verbal skills.
Multitasking master: Organized and efficient.
Structure & Commitment:
We release Gnoppix monthly on the 1st. Be prepared to share this information globally at launch.
We do not need or expect a CV or Master Degree. Surprise us with your motivation letter. Tell us why and how you want to help us.
Submit: