Gnoppix Community/Social Media Manager

Owned by Support User
Last updated: Feb 12, 2024
2 min read

The Role

We're searching for a passionate and tech-savvy Community/Social Media Manager to ensure exceptional experiences for our Claim users. You'll directly help them navigate challenges, resolve issues, and feel satisfied using Gnoppix Linux.

What You'll Do:

  • Be the Voice, Tone, and Moderator: Manage online and offline brand presence, building trust through community support, content, and digital engagement.

  • User Delight: Assist new users with onboarding, answer questions, and troubleshoot issues, leveraging internal resources as needed.

  • Advocate & Collaborate: Gather user feedback, share it with product and engineering teams, and work closely to implement solutions.

  • Content Strategist: Develop and deliver user-centric resources like FAQs, tutorials, and webinars.

  • Build Relationships: Foster strong connections with the user base, understanding their needs, preferences, and challenges.

  • Performance Tracker: Analyze user engagement, satisfaction, and issue resolution times, recommending improvement strategies.

  • Event Pro: Manage and promote online and in-person events.

Essential Skills:

  • Support background (customer success, etc.)

  • Strong communication (online & offline)

  • Deep product knowledge (Gnoppix)

  • Community content strategy skills

  • PR savvy

  • Social media expertise

  • Event management & promotion skills

Bonus Points:

  • Startup experience

  • Passion for user success

About Gnoppix Linux:

Founded in 2002, Gnoppix is a user-friendly, Debian-based, open-source Linux distribution, bringing its power to everyone.

Our Team:

We're passionate open-source lovers, sharing our work with everyone interested. Join our Discord server or read our code of conduct to learn more: here.

About You:

You're proactive, organized, and thoughtful, ready to become an integral part of our team. We recognize potential beyond resumes, so don't hesitate to apply if excited!

Requirements:

  • Lifelong learner: Learn new skills or master existing ones.

  • Customer champion: Ensure top-notch user experiences.

  • Community magic: At least the will in community/social media management, customer success, support, or similar tech roles.

  • Problem solver: Proactive approach to challenges.

  • Communication wizard: Strong written & verbal skills.

  • Multitasking master: Organized and efficient.

 

Perk:

Fully Remote - Our project is fully remote.

We do not need or expect a CV or Master Degree. Surprise us with your motivation letter. Tell us why and how you want to help us.

Submit:

By email

By Webform

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